Frequently
Asked Questions
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General FAQ
Virtual
hosting enables you to have a web address (URL) like www.yourdomain.com.
We have plans to fit every budget and can even customize one for you.
You can also get e-mail at yourname@yourdomain.com.
We
have been providing hosting services to clients worldwide since
1995. We were one of the first companies on the East Coast to do
that.
We
don't want to blow our own horn but our clients have told us: We
are a true hosting service (not a reseller) that can have your account
set up within 12-48 hours.
- Owner
and president was one of the pioneer in the development of Internet
and as a result had gained valuable insights that set us apart
from our competitors.
- Fast
connections to the Internet. Our servers are monitored 24 hours
a day in house as well as by an outside monitoring service.
- 60
days money back.
- NT
as well as UNIX (Linux) hosting.
- Great
customer service.
- There
are several other reasons. You can read customers testimonials
to see how we have bent over backward to resolve their problems.
Send
me custormer testimonials.
- A
lot of companies are out there that can host your web site but
when you run into problems that can affect your web site, your
hosting provider should be there for you. We are.
Yes
we do. A co-located server resides on our premises. We install and
configure the hardware and software for your server. For more information,
please see our page on our dedicated
hosting services.
No.
Adult web sites take up a lot of bandwidth. There are legal issues
that prevent us offering adult hosting. By focusing on web hosting
alone we are able to provide faster connections to our clients.
You can check your domain availability using the tool provided to
the left. If that does not work, use the tool located here.
Yes.
We can help you register your domain. To do so, please go to our
domain
registration page.
Within 24 hours domain will be live. This
process is controlled by Verisign, Inc. (formerly InterNIC and Network
Solutions, Inc.) and not us.
If you want to reserve the domain in your name (so no one else will
take it) you will need to register it. If your web site is not quite
ready then you will need to park it on our nameserver first. Domain
parking is FREE for regular domain. For foreign domains, there is
an additional cost to park.
Yes. We will take additional $30.00 off your purchases for a limited
time only.
Technical
FAQ
Instructions on creating a keypair and exporting
it can be found at http://support.localweb.com/pgpconfig/
We provide answers to technical questions
such as how do I password protect my pages? What is PERL, ASP, VB
script, SSL encryption etc? How to use databases and much more
Once you become our customer, we can e-mail
step by step easy to understand tech notes that you can print for
your questions. Of course you can also call us on our toll free number
(USA & Canada) or 919.544.4101 and we will assist you with any
questions.
Billing
FAQ
The
billing cycle is quarterly or annually. With annual billing there
is substantial saving. You pay for 11 months and get one FREE month
and also we waive the set up fee. For example: Platinum Quarterly:
$87.00 (($29.00/month x 3 months) plus $50.00 set up = $137.00
Platinum
Annual: $319.00 (($29.00/month x 11 months)
All
accounts (whether quarterly or annually) are required to be paid
upfront.
We accept
all major credit cards: Visa, American Express, Discover and Master
card. We also accept checks and money orders written in USD.
Yes, we are set
up to accept wire transfer. There is an additional fee of $15.00
that our bank charges us.
Once
my account comes up for renewal do you automatically charge my credit
card if this is how paid for my account previously?
When you sign up with us as a customer you sign a contract authorizing
us to charge your credit card. It is stated in that contract that
at renewal of your account we will use the same method of receiving
payment from you unless you tell us otherwise.
We send
out monthly statements. Should you require at a time other than
end of month just let our accounting department know by emailing
info@dedicated-servers-direct.com.
Please state your domain and company name in the e-mail.
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